Frequently asked questions
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Order Status page to find your real-time update of your shipment. If you did not receive your tracking number or have any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world. Order processing usually takes 2-5 days. For domestic orders in the United States it will normally take 7 to 20 business days to ship. For International orders, please allow up to 30-45 business days for your order to ship.
Q: Do you ship Internationally?
A: Yes, for the most part. At checkout you will see whether or not we can reach your country or not. At the moment we support about 100+ countries with shipping.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: Does Deal Scout provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately through our contact form! We do all we can to ensure your best shopping experience.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details.
If you have any additional questions that has not been addressed in our FAQ. Please contact us through our contact form and we will get back to you as soon as possible!